Terms and Conditions

These are the standard terms and conditions of sale of TH Shellfish Ltd, t/a East Coast Shellfish, Woodcock Road, Flamborough, East Yorkshire, YO15 1LL

By placing an order and purchasing goods from East Coast Shellfish website you are agreeing to these terms and conditions. To protect your own interests, please read them carefully. We advise that you print and retain these terms for your records.

Under English law, we may not enter into a contract with any person under 18 years of age. By placing an order you declare that you are at least 18 years old and you have read and understand these terms and conditions.

The contents of our terms and conditions detailed below do not affect your statutory rights in any way.

We reserve the right to change any of the contents of any part of this site, at any time and without notice. We will not be held responsible for any misuse of links from the website by other parties or any content of websites to which we have linked on eastcoastshellfish.co.uk

The price of goods shall be in accordance with those set out on the relevant webpage on eastcoastshellfish.co.uk. We make every effort to ensure that the prices within our website are correct. Due to the nature of our business, our prices will vary according to weather, seasonality and supply. You are advised to check the prices of our shellfish on this website before placing an order. The total price of any order you place through eastcoastshellfish.co.uk is inclusive of value added tax (VAT) where appropriate.

Your order shall only include quantity, quality and description of goods as set out in your order, and which has been accepted by us.

We reserve the right to reject any order, although they are normally accepted if the selected products are available and your payment method is authorised for the transaction.

No order submitted by you shall be deemed to be accepted by us until it is confirmed via email or in writing by us.

Any error or omission in any information or document issued by East Coast Shellfish shall be subject to correction, provided that is does not affect the contract herewith.

East Coast Shellfish or yourselves are entitled to withdraw from any contract in the case of obvious errors and/ or inaccuracies regarding how the goods appear on eastcoastshellfish.co.uk.

The description, quality and quantity of the relevant purchased goods will be those set out on the relevant pages of eastcoastshellfish.co.uk

We process all the usual credit or debit cards online. When you place an order using a debit or credit card, you confirm that all the information contained within the order is true and that you authorise us to deduct the confirmed amount from your chosen payment card. Payment is processed at the time of placing the order online.

We will require the postal code of where the credit/debit card is registered to.

Should we not be able to collect payment for reasons outside of our control, we will not dispatch your order. Should this happen we will make every effort to contact you and advise you, however we accept no liability for any loss incurred due to the delay in dispatching your order.

Where goods have been returned by you and a fair settlement has been agreed, we will credit the same payment card with an appropriate amount.

We will not pass on your personal information to any third party without your permission, and unless solely due to our negligence, will not be held responsible for any problems you may incur or losses you may suffer.

We dispatch to most parts of the United Kingdom except, Northern Ireland, Channel Islands, Isle of man, Isles of Scilly, Isle of Wight, all Scottish Islands, Highlands and North of Falkirk.

We are also unable to deliver to the Republic of Ireland or Mainland Europe.

Please see our delivery and order FAQ's here.

Delivery of your order shall be made to the delivery address provided. You are responsible for giving us the full name of the recipient and correct address for all deliveries, including but not limited to the postcode. These details are passed directly to the courier service once the order is placed, and if our carriers are unable to deliver any order due to any error in the address, you will be charged for the order in full. We will confirm the details of your order, including address in an email shortly after you have placed your order. Please inform us immediately if there are any discrepancies.

If there is no answer at the specified delivery address and no alternative delivery instructions, the courier will attempt to leave the delivery at a neighbouring address or leave in a safe place unless stated not to do so in the delivery instructions on your order, if the delivery company is unable to leave the delivery with a neighbouring address and there are no delivery instructions and no safe place to leave the order the delivery will be returned to the depot and there is no guarantee that a second delivery will be attempted.

Should you ask for your order to be left in a specific place and the carrier cannot obtain a signature to confirm the delivery of your order, it will be left at your own risk; we accept no liability for its loss or damage.

We offer free all-day delivery between Tuesday and Friday on orders over £85. There is a a charge for orders under £45.

Orders are packed in an appropriate box, with insulation and frozen gel packs before being dispatched for next day delivery.

Normally your order will reach you between 8am and 8pm on the day of delivery. However, sometimes however it may be delayed by a day due to unforeseen issues in the delivery network.

If, for reasons within our control, we fail to deliver part or whole of your order, we will reimburse no more than the price of the goods, as well as any delivery charges if orders are under £100.

After 10am on the day of dispatch we are unable to change any details for the delivery as they are passed to the courier company at this time and will be logged into their national system. We ask for any issues with delivery be reported within 24 hours of expected delivery time.

We send everything as next-day delivery. However, we cannot guarantee this delivery date as this is reliant on the courier. If your seafood is for a special occasion, we highly-recommend requesting delivery for the day before - just in case there are any courier issues.

We aim to supply shellfish and products of the highest standard; if you are not happy with the quality of our fish and products, we will refund your money by the same method as payment was received. We reserve the right to collect any product, or request photographs and weights of products which are deemed unsatisfactory prior to issuing a refund.

Whilst we make every effort to remove all shell and bones, please check thoroughly that there are no bones or foreign bodies left within any product as no liability will be accepted by the company for any injury or loss as a result of these items. All effort is made to ensure there is no shell or cartilage in the crab meat but we do advise to check before use. 

Cancellation of orders

You may cancel your order at any time up to the 8am on the day of dispatch.

Any shellfish that has been sourced specially for you (by prior agreement) will be charged for in full.

We will not pass on any details about you to any person not directly employed by us, unless required to do so by law. To find our more about our policy regarding personal details, read our privacy statement.

You may call us on 07592 660569 which is attended between 9am-3pm Monday to Sunday. If the line is not attended, please leave a message and we will call you back upon our return. Alternatively you may email us at info@eastcoastshellfish.co.uk

We sincerely hope that you never have cause to complain about our service or products. If you are not entirely satisfied with our products, please email us at info@eastcoastshellfish.co.uk as soon as possible and we will do our best to resolve any issues that you may have. We operate a "no quibble" refund policy where our goods or services are found to be at fault.

Any complaints must be made within 7 days of delivery or in a time frame we feel is appropriate.

Except in respect of death or personal injury caused by our negligence, we are not liable for any loss or damage caused by us in circumstances where: we have not breached our legal duty of care owed to you, it is not reasonably foreseeable that any loss or damage incurred is a result of this breach, or you have breached any part of your contract that has increased loss or damage.